Privacy Policy

1. Who We Are

ThermicFlow ("we", "us", or "our") provides integrated pipeline thermal management solutions, including AI monitoring sensors (NanoSense®), nanofilm heating systems (NanoHeat®), and aerogel insulation coatings (NanoCoat®). We are registered in Hong Kong.

Website: https://thermicflow.com

2. What Data We Collect

When you submit a contact form on our website, we collect the following personal information:

• Name
• Email address
• Company / Organization name
• Country / Region
• Phone number (optional)
• WhatsApp number (optional)
• Project description / Comments

We do not collect any other personal data through our website. We do not use cookies for tracking or advertising purposes.

3. Why We Collect Your Data

We collect your information solely to:

• Respond to your inquiry or consultation request
• Provide relevant technical solutions and quotations
• Communicate with you about potential projects or services

We process your data based on your consent (by submitting the form) and our legitimate business interest in responding to potential clients.

4. How We Use Your Data

Your personal data is used exclusively for communication purposes related to your inquiry. We will not:

• Sell your data to any third party
• Use your data for marketing unless you have given explicit consent
• Transfer your data outside Hong Kong unless required for project delivery

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If your inquiry does not result in a business relationship, we will retain your data for a maximum of 24 months before securely deleting it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Sharing

We do not share your personal data with third parties, except:

• When required by law or legal process
• When necessary to protect our rights or safety
• With trusted service providers who assist in operating our website (subject to confidentiality agreements)

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate data
• Erasure — Request deletion of your personal data
• Objection — Object to the processing of your data
• Portability — Request transfer of your data to another organization

To exercise any of these rights, please contact us using the details below.

9. International Transfers

As we operate globally across Southeast Asia, the Middle East, and Africa, your data may be transferred to and processed in countries other than Hong Kong. We ensure that appropriate safeguards are in place for any such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: [email protected]
• Phone: +852 2504 4498
• Address: Rm A5, 16/F, TML Tower, No.3 Hoi Shing Rd, Tsuen Wan, N.T., H.K.